How can I submit a complaint?

In case you have any complaints about the functionality of the website. Kindly fill in the Client Complaint form and send it in. You can find the Client Complaint Form here, complete it, and send it to

What should I do if I have forgotten my password?

Please click on “forgot password?” and a new password will be issued and sent to your email.

How can I update my personal details?

You can update the information in My Account>Personal Details or contact us by email.

How can I contact you?

The Olsson Capital support team is here for you. You can contact us via email ( or by the given phone number for your area in the contact us page.

Should I install software?

No, Olsson Capital is a web-based trading platform, meaning you can log into your account and trade on any device that has an internet connection.

Where can I view my transaction history?

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just log into your account and select the information you wish to view.

Where can I see the exact trading times for each asset?

A detailed list of all our available assets, their description, expiry times, symbol and trading hours are presented in the Asset Index page whose link can be found at the bottom of the homepage.

What is the time shown on this site?

The time is set to GMT +0 and it’s synchronized with the market time.

Colors of the rates on the trading platform

Green indicates the rising of a price, and red indicates the falling of a price.

What is the registration fee?

Olsson Capital has no registration fee.

How can I register?

Registering at Olsson Capital is extremely simple:

1. Click on “Open Trading Account” on the homepage.

2. Fill in the mandatory details.

3. Submit the form.

4. You will receive a welcome e-mail with a verification link. Click on it.

5. That’s all! Welcome to Olsson Capital!

I have problems with the registration process. What should I do?

Our team at Olsson Capital is here for you and is more than happy to assist you. We are available by Email, phone, telephone or through the Live Chat button at the bottom of the page.

Are payouts taxable?

Olsson Capital traders are responsible for their tax liabilities, if any, at their place of residence. See our general terms for more details.

How secure is trading with you?

We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

Do I have to deposit money for registration?

No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.

What currency can I use for trading?

You can open an account in AUD, EUR, GBP or USD. Please note that you cannot change your currency selection after registration.

How can I withdraw money from my account?

You can withdraw money from your account by either using your credit card (in case you deposited money with credit card) or wire transfer.

What is the minimum deposit amount?

250 EUR, 250 AUD, 250 USD, or 250 GBP, depending on the currency of choice in your account.

What is the maximum deposit amount?

It depends on the deposit method.

1. Credit card – 5,000 USD

2. Wire – Unlimited

3. E-wallets – amount vary was added

4. Western Union – 10,000 USD

Is there a minimum withdrawal amount?

No. There is no minimum withdrawal amount.

What is a Swift Code?

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what its SWIFT code is. If the SWIFT code is comprised of only eight digits, you will have to insert XXX at the end.

Wire transfer

At Olsson Capital, you can make any wire transfer over the amount of USD500(JPY50000). There is a commission of USD25 (JPY2500) added to the wire transfer. Please note that the wire transfer must be in accordance with the details which are posted on the banking page under Wire Transfer.  Please email a copy of the wire transfer to It can take up to 5 business days for the funds to appear in your Olsson Capital account.

For your information, there is a window of two business days that are designated as a period of examination in OlssonCapital from the day that the payment request was received. After that examination period, the remittance to the customer will be completed within 5-7 business days.

Should you have any uncertainty, question, or comment, please don’t hesitate to contact us. We are here to help!

Which payment methods can I use?

Payment methods you can use through our page are credit cards (Visa or MasterCard), debit card or wire transfer.

What are the procedures for deposits and withdrawals?

In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to when your Olsson Capital account is established:

1. Picture ID: This can be any public document such as passport or driver’s license.

2. Utility Bill or Bank Statement- showing the client’s name and a complete address with a billing date no more than 3 months from the initial deposit.

3. If you invested by credit card, then a color copy of the front and back of the credit card used for the investment must be sent.  For your own security, please leave the first 6 digits and the last 4 digits visible on the card, and also cover the CVV number on the back of the card, leaving the signature visible.

4. Declaration Of Deposit (DOD) – This form will be sent to you once a deposit is made. It needs to be printed and hand signed for every deposit made to the account. Once signed a copy must be emailed back to us.

That’s all! Now you can deposit and withdraw to your discretion.

How can I make a trade?

Once you have deposited funds, you can make a trade by clicking on “buy” if you believe that the price of the chosen asset will rise, or by clicking on “sell” if you believe that the asset price will fall. You will then be asked the amount you wish to invest and to approve the trade. The selection may be canceled by clicking on the “X” at any time before the approval of the trade. Please note that the rate keeps updating in the investment box.

What is Double Up?

If you are close to your expiry time, and you think that the direction you predicted is on a roll, then you have the chance to “do it again” by clicking on Double Up. By doing this, you can create a new trade with the same conditions, for the current price of the asset. In a nutshell, when things look good, Double Up gives you the opportunity to increase your investment and thus, double your profits.

Double Up Benefits:

1. Increase your investment on open positions

2. Make double the profit on expiry

3. Immediately capitalize on a strong position

Why am I unable to make a trade?

Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade on an asset outside of the market trading hours. If neither of these reasons is the case, please contact us by email to, or by phone.